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Press Releases

Perseus Fills in the Blank with the Survey Industry's First Enterprise Feedback Management System

First product that grows with your organization's adoption of automated surveys of customers, employees, and partners

Braintree, MA (May 25, 2004) - Perseus Development Corporation, the industry leader in Windows-based and PDA-based survey software, announced today the release of Perseus SurveySolutions Enterprise Feedback Management® (EFM), a complete web-based application that allows enterprise managers to centrally manage and control the survey practices of their organization. SurveySolutions/EFM enables enterprises to monitor and optimize relationships with customers, employees, web-site visitors, partners and members at every interaction.

"Perseus SurveySolutions has enabled us to continue to improve world-wide employee satisfaction regarding corporate IT services," said Troy Van Marter, Director of CIO Service Delivery, Reuters. "With the introduction of SurveySolutions/EFM, Perseus is providing a distributed survey authoring and reporting environment with centralized management and control that offers swift, detailed feedback within a robust, secure environment -- critical for a large, distributed organization like Reuters."

Initially, web survey projects were implemented to replace the traditional paper and telephone surveys that were more costly and time-consuming to conduct. Once the value of web surveys was recognized, organizations began conducting surveys more frequently. Organizations began adapting their workflow processes so that customer service and sales departments could respond to customer issues individually. The benefits spread to other departments and soon multiple groups within an organization were implementing survey projects. However, in some cases this widespread adoption began to create challenges across organizations -- sensitive and valuable survey results were scattered across multiple systems and IT departments had not had the opportunity to make sure that organizations were in compliance with privacy laws and data security policies. As a result, organizations realized the need to implement a central feedback management system for use throughout the organization. SurveySolutions/EFM was developed to alleviate these problems and turn them into opportunities for customers to better leverage the feedback they gather.

SurveySolutions/EFM
The key benefit of SurveySolutions/EFM is that it provides centralized control of the design, implementation, distribution, and analyses of the feedback process. Completely Web-enabled, it supports multiple workgroups and allows individuals within workgroups to share and review questionnaires and survey results. Importantly, it allows web-based reporting from a secure, centralized environment.

SurveySolutions/EFM also provides respondent panel and invitation management so users can recruit and manage panels through the use of various demographic registration surveys. Surveys can also be created and deployed in multiple languages. As with all Perseus SurveySolutions products, this web-based survey system has an intuitive word-processor design environment that speeds survey creation and is fully compatible with Microsoft Office for enhanced ease of use and productivity. SurveySolutions/EFM requires no desktop software.

"Unlike our competition, our product offers ease of power through its unique web-based word-processor interface, being easy enough for the casual survey user but powerful enough for the professional user," said Jeffrey Henning, CTO of Perseus. "From a technical standpoint, SurveySolutions/EFM is unlike our competition in that it completely integrates into an organization's existing infrastructure with full Microsoft Office compatibility and support for the organization's enterprise database, web server OS and web-application platform."

SurveySolutions/EFM will be available June 1, 2004. Pricing for SurveySolutions/EFM begins at $25,000 to $30,000. Review copies of SurveySolutions/EFM are available to members of the press by contacting Martha Popoloski, Public Relations, at mpopoloski@perseus.com or telephone: 781-837-1555.

About Perseus Development Corporation
Perseus is leading the transition from web survey systems to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to identify employee, customer and partner needs, promote process change, improve loyalty, maximize satisfaction and optimize business growth. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions® is a recipient of PC Magazine's Editors' Choice award for web-survey software, and is used by over 16,000 customers worldwide including over twenty-percent of the Fortune 100. Perseus is a 2003 Inc. 500 company, and a three-time Deloitte & Touche Fast 50 company.

For More Information Contact:
Martha Popoloski
Perseus Development Corporation
(781) 837-1555