Case Studies
Cumbria County Council
Used for all council services research both internal and external surveys. All departments, such as IT, Social Services, Education and Waste Management use the system to gather customer feedback from local residents and internal clients. The SurveySolutions product was an easy choice because of it's 'Word' like interface and simplicity in setting up surveys. Cumbria also makes extensive use of Panel management with their Citizens' Panel to get regular feedback on current issues.
GlaxoSmithKlein
Used for Human Resourse and Customer Satisfaction Surveys. Sales teams can feedback on what the customers think of products and services and also the information and Training that is provided. GSK staff found that the ease of setting up new surveys one of the main reasons for selecting SurveySolutions.
Cubik (PA Consulting)
Cubiks perform Human Resource surveys for 360 degree reports; stress surveys and salary surveys for their clients. PA Consulting throughly tested the product prior to deploying SurveySolutions and determined that the quality of the product in terms of setting up the system and producing reports, far exceeded other products tested.
Kemira Grow-How
Kemira is a world leading fertiliser company based in Europe. Kemira use the product initially for Human Resources and Customer satisfation surveys.
University of Plymouth
"One of the joys of Perseus is that (touch wood) it is very easy and reliable and thus training is not a big issue. I use it for academic research, market research (e.g. for courses) and
for building networks where establishment of a contact and interest database is needed." says Martyn Warren, Director, Rural Futures Unit.
Western Challenge Housing Association
Western Challenge use the product to determine the feelings of staff and to determine their satisfaction with the group and their roles.
Wine Intelligence
A web based company that determines customers and distributors desires and needs.
Kent County Council
Used for all council services research both internal and external surveys. All departments such as IT, Roads, Parks, Waste Disposal and emergency servicesuse the system to determine the quality of their services to the public.
GMTV
GMTV will be using the system to gauge customer's reactions to their programmes with a view to improving their customers' experiences.
The Design and Technology Association
The DATA is a charity design to promote the use of high technology for design and scientific use in education. SurveySolutions will help shools and government agencies improve the use of technology in schools.
PriceWaterhouseCoopers
PWC conduct surveys on behalf of clients into both employee and customer based surveys. Whether this is for salary reviews; employee satisfaction; heath and safety studies or customer satisfaction surveys.